Water Department

Our City water system receives water from seven (7) city-owned deep basaltic wells. Water is pumped from our wells to one of three water storage reservoirs. From there, it enters the distribution system. We maintain approximately 39.5 miles of water distribution lines. Our system provides high-quality potable water sufficient for drinking, residential, commercial, and industrial customers, as well as meeting the fire protection needs of our community.

The city employs staff trained and certified by the Oregon Health Division Water Program to ensure we provide quality drinking water to our citizens. Staff performs daily monitoring and maintenance, water sampling and analysis, and preventative maintenance affecting our wells, reservoirs, main lines, meters, valves, hydrants, leak detection, etc. We take responsibility for the water system until it reaches the meter. After water reaches the meter, it is the customer’s responsibility to contact a plumber for repairs as necessary.

For Current Utility Rates, please click on the link in the menu to the left.

Annual Water Quality Reports

Track Your Water Use with EyeOnWater

The City's new smart water meters now send readings automatically, so you can see your household's water use anytime with EyeOnWater, a free app from Badger Meter.

What you can do:

• See your water use by the hour, day, or month
• Get leak alerts by email, text, or app notification
• Catch running toilets, dripping faucets, and broken sprinkler lines before they show up on your bill

How to sign up (about 5 minutes):

1. Download EyeOnWater from the App Store or Google Play, or go to eyeonwater.com/signup on a computer.
2. Tap Sign Up. Enter ZIP code 97862 and your account number exactly as it appears on your utility bill.
3. Enter your email and create a password.
4. Open the confirmation email from Badger Meter (check your spam folder) and click the link.
5. Turn on leak alerts: tap Account, choose your meter, then Edit Leak Notification Settings.

Download the flyer: EyeOnWater Flyer (English)  or EyeOnWater Flyer (Spanish)

Need help?

• Account numbers and billing: Utility Billing, (541) 938-5531 Monday-Friday, 7 a.m.-4 p.m.
• Meters, leaks, and water service: Public Works, (541) 938-8270, 8274, or 8276 Monday–Friday, 7 a.m.–noon and 1–4 p.m.

The City will never ask for your EyeOnWater password.

Water Line Repairs – Shut-Offs
During times of inclement weather, we ask that if you do not have water, you contact a plumber. When in doubt, please get in touch with the city and DO NOT TURN THE METER OFF YOURSELF. During business hours, temporary water meter shut-offs are a complimentary service we offer our customers in order to make repairs. After regular business hours, please call the Police Department as a non-emergency call at 541-938-8258. After-hours call-outs may be subject to a minimum $100.00 fee.  See below for information on new water services.

Call Before You Dig!

As a farmer, homeowner, or excavator, you are required by law to make contact with underground facility owners before you excavate. If you are planning on excavating, please call 811 or 1-800-332-2344.  CALL TWO FULL BUSINESS DAYS BEFORE YOU DIG.

Lead Service Line Inventory

Click here for more information.

Backflow Devices

Click here for more information

Water System Planning

Click here for more information

Water Conservation

Learn about ways you can reduce your water use - WaterSense Website

Learn about ways you can reduce irrigation water use - Utah State Water-Wise Landscaping, WaterSense Water Controllers, Smart Water Application Technologies, Outdoor Water Conservation & Alliance for Water Efficiency

Learn about ways to reduce water use at work - Water Conservation for Commercial Users

Learn about ways to use low water landscaping - Low Water Landscaping Tips, Central Oregon Zeriscaping Guide, & Landscape Alternatives

Learn about more ways to use low-water use landscaping - CSU Extension Landscaping, Texas A&M Landscaping, OSU Central Oregon Water-wise Gardening & California Water-Efficient Landscaping

Water Wise Landscaping and Garden Videos - Design a Water Wise Garden & Waterwise Landscaping

Learn more about water management in the Walla Walla Basin!

Visit the Walla Walla Basin Watershed Council's website for information on stream flow and groundwater levels.

Click here to visit the Oregon Water Resources Department's web page for the Walla Walla Subbasin

Click here to learn more about the ongoing US Geological Survey (USGS) Walla Walla River Basin Groundwater Study.